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Frequently Asked Question

About omicX

What is omicX?

omicX is a global benchmark in big biodata analytics. Powered by machine teaching, its unique dynamic analytics ecosystem deciphers and analyses life science data. omicX’s disruptive approach capitalizes on collective scientific intelligence to empower life science practitioners to shorten and improve decision-making, accelerate scientific breakthroughs and go to market strategies. Accessible via web app, omicX is recognized as the most insightful life science analytics platform by a community of more than one million high-level users every year.

How does it work?

Our approach can be compared to Google Maps.
Google analyzes and maps streets, whereas we analyze and map the pathways used by life science practitioners in their published works.
Just like Google, we use a turn-by-turn analysis to identify the best and most efficient route to scientific breakthroughs. Our data is constantly updated in real-time, enabling us to identify possible new routes, and even build new bridges to explore areas and unleash the full value of big biodata.

Are services available free of charge?

omicX operates on a Freemium basis. All users need to register. Registered users can have unlimited access our search engine and tool pages, free of charge. However, we have also developed a subscription service which provides access to a number of useful premium features, in particular a business-centric package with competitive intelligence components.

Why can I not access this page?

You need to register to access content.
Registered users can enjoy unlimited access our search engine and tool pages, free of charge. We have also developed a subscription service which provides access to a number of premium features, in particular a business-centric package with competitive intelligence components.

Membership & Profile

Why do I need to register?

Users need to register to access content. We use your registration information to direct you to the services that relate to your field of activity.

Why do I need to create a profile?

Your profile is used to identify you and/or to allow you to discuss tools and share experiences with your peers if you wish.

Can I edit my profile?

Of course. You have full access to your profile settings and are free to modify them at any time.

Can I delete my profile / account?

Yes, you are free to delete your profile or account at any time. Be aware that since profiles are associated to accounts, if you delete one, the other will automatically be deleted. Once an account is deleted, all associated information will be lost forever.

Some users have badges on their profile. How can I get one?

Our badge system is used to recognize your tool development expertise or contributions (in specific fields such as conceptualization, data curation, administration, testing, ...). To add a badge, go to the tool page and click on "set my contribution".

Account management & Billing

What is your refund policy?

We do not issue refunds as all paid subscription plans are monthly and you are free to cancel them at any time.

How do you handle VAT?

We apply EU rules on VAT and use a third party service to determine the applicable rate, based on the billing information provided.
Businesses will soon be able to enter their European VAT number and benefit from zero-rated VAT. In the interim period, the applicable rate of VAT will be indicated on your invoice.

Do I have to sign a contract?

No. All plans are monthly and there’s no minimum term. You are free to change or cancel your plan at any time.

Can I cancel my paid account any time?

Yes, you can cancel your monthly payments at any time. Your account will automatically convert back to a free plan at the end of your subscription period.

How can I delete my account?

Both free plans and paid accounts can only be deleted from the profile settings. Access to all services will end immediately. No refunds will be granted.

What will happen to my data if I cancel my account?

All your data will be lost apart from community posts (reviews, etc). Any posts you have made will remain, but the name of the contributor (i.e. your name), will be removed.

Can I reactivate an old account?

All accounts remain active either on a free plan or paid account basis. Free plans can be upgraded to paid accounts at any time.

How will I be charged?

You will be charged on the first day of every new monthly period.

Where can I find my invoices?

An invoice is issued every time a payment is made. This will be sent to you by email at the time of the transaction.
Within the next few months, invoices will be available on your profile page.

How do I change my credit or debit card details?

Within the next few months, you’ll be able to change your payment card details via your profile page. In the meantime, you will need to cancel your subscription and subscribe again at the end of your monthly period using your new card.

Resources

Why do you display tools that are listed as "obsolete"?

omicX chooses to display every tool, even if these are no longer supported or available. This is to provide users with a record of the tools they once used, so they can easily identify the new tools that have taken over from ones that are no longer supported.

How are tool statistics generated?

Tool statistics are featured on the tool page and provide useful insights on tool usage by year, country, co-citation, or related diseases. This information is generated based on author affiliation, tool publications and tool protocols.

Tool submission

Can anyone submit a tool?

Yes. Tools must be submitted via the contact page. These are then checked by omicX prior to indexing.

How can tools be submitted?

Tools must be submitted via the contact page. These are then checked by omicX prior to indexing.

What sorts of tools can be submitted?

Tools must be submitted via the contact page. These include:
- Software: desktop, web app, mobile app), framework/library, application/script, package/module, pipeline/workflow, toolkit/suite.
- Database
-Terminology
-Algorithm

Note: all resources must be usable in English.

Tool editing

Can anyone edit a tool page?

Yes. Edits must be submitted via the contact page. These will then be checked by omicX.

I own a tool and I don’t want it to be indexed on omicX.

If a tool is available in the public domain (web and/or scientific publication), then omicX will not remove it from its index. However, owners remain free to submit tool page edits via the contact page.

Can I obtain a DOI from omicX?

Maintainers can upload their source code to the repository platform and get a unique digital object identifier (DOI) for citation purposes.

Protocols

What are protocols?

Protocols are a series of tools used in a logical order to perform a step-by-step analysis of your data.

How do we gather existing protocols?

We scan the thousands of scientific articles published every day for protocols, extract approved computational protocols and store them.

What can you do with these protocol?

We provide a graphic interface that allows you to edit the protocol to match your data and required analysis.

If you didn’t find the answer to your question in this FAQ, send us your question via the contact form and we will get back to you as soon as possible.

Contact us